Effective Date: October 21, 2026
Website: https://www.lifetimehs.com

​

Lifetime Home Services (“Lifetime Home Services,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide through our website, www.lifetimehs.com (the “Website”).

This Privacy Policy explains what information we may collect, how we use and disclose it, how cookies and similar technologies may be used, and the choices available to you when you visit our Website or contact us about our services.

By using our Website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

We may collect the following categories of information, depending on how you interact with our Website and business.

A. Information You Provide Directly

When you request a quote, submit a contact form, schedule a service, purchase a product, or communicate with us, you may provide:

• Name

• Email address

• Telephone number

• Property or service address

• Details about the services you are interested in

• Project descriptions, photographs, or other information you choose to submit

• Appointment preferences and scheduling details

• Billing, transaction, or order information, where applicable

• Other information you voluntarily provide through our Website, email, telephone, or other communications

Please do not submit sensitive personal information through our Website unless it is specifically necessary for the service you are requesting.

B. Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically by our Website platform or service providers, including:

• Internet Protocol (IP) address

• Browser type and device information

• Operating system

• Pages visited and time spent on the Website

• Referring website or webpage

• Date and time of visits

• Website interactions and diagnostic information

The information collected depends on the Website's configuration and the services and technologies enabled.

C. Cookies and Similar Technologies

Our Website may use cookies, pixels, local storage, and similar technologies to operate the Website, remember preferences, understand visitor activity, improve performance, and, if enabled, measure advertising effectiveness.

Cookies may include:

• Essential cookies: Support basic Website functions, security, and navigation.

• Analytics cookies: Help us understand how visitors use our Website.

• Functional cookies: Remember certain preferences and settings.

• Advertising cookies: If enabled, help measure marketing campaigns or deliver relevant advertising.

You can manage available cookie preferences through the cookie-consent banner or settings tool displayed on our Website. You may also control cookies through your browser settings. Disabling certain cookies may affect Website functionality.

The use of nonessential cookies and tracking technologies is subject to the applicable settings, consent mechanisms, and legal requirements.

2. How We Use Your Information

We may use personal information for the following business purposes:

• Responding to inquiries and quote requests

• Providing estimates and information about our home improvement services

• Scheduling and coordinating appointments

• Performing and managing requested services

• Processing orders and payments, where applicable

• Communicating about projects, appointments, purchases, or customer service matters

• Providing warranty, maintenance, and follow-up support

• Improving our Website, services, and customer experience

• Measuring Website traffic and marketing performance, where applicable

• Maintaining business records and accounting information

• Protecting against fraud, misuse, unauthorized access, and security incidents

• Complying with applicable legal obligations

• Enforcing our agreements and protecting our legal rights

We will use personal information for purposes reasonably related to the reasons it was collected, as permitted by applicable law.

3. How We Share Your Information

We do not disclose personal information to third parties except as described in this Privacy Policy, as otherwise disclosed to you, or as permitted or required by law.

We may share information with the following categories of recipients when reasonably necessary:

A. Service Providers

We may share information with companies that help operate our business or Website, such as:

• Website hosting and website platform providers

• Customer communication and email providers

• Appointment scheduling and customer management providers

• Payment processors, if applicable

• Website analytics and advertising providers, if enabled

• Information technology, security, and technical support providers

These providers may process information on our behalf to perform their services, subject to their applicable terms and obligations.

B. Employees and Contractors

We may provide relevant information to authorized employees, technicians, contractors, or other personnel who need it to respond to your inquiry, schedule or perform services, or support your customer relationship with us.

C. Legal and Business Purposes

We may disclose information when reasonably necessary to comply with a legal obligation, respond to lawful requests, protect our rights or property, investigate suspected fraud, address security issues, or protect the safety of our customers or others.

Information may also be transferred as part of a merger, acquisition, financing, restructuring, or sale of all or part of our business, subject to applicable law.

D. Advertising and Analytics Providers

If analytics, advertising, or social media tracking tools are enabled on our Website, those providers may receive certain technical information or information about Website activity. Their collection and use of information are governed by their own privacy policies and applicable settings.

We do not claim that every category of provider listed above is currently active on our Website. The actual disclosures depend on the tools and services we use.

4. Sale of Personal Information and Targeted Advertising

We do not intend to sell personal information in exchange for money.

However, certain advertising or analytics technologies may be considered “sharing” or targeted advertising under some privacy laws, depending on how they are configured and used.

Where applicable law provides a right to opt out of the sale of personal information, sharing for targeted advertising, or certain forms of profiling, you may contact us using the information in the Contact Us section below.

We will honor applicable privacy rights and legally required opt-out signals where required.

5. Third-Party Websites and Services

Our Website may contain links to third-party websites, social media platforms, payment services, or other external resources.

We do not control and are not responsible for the privacy practices, security, or content of third-party websites. When you visit an external website or use a third-party service, its own privacy policy and terms may apply.

We encourage you to review the privacy policies of any third-party services you use.

6. How Long We Retain Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, handling warranty or customer service matters, resolving disputes, enforcing agreements, and complying with legal obligations.

Retention periods vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements.

When information is no longer reasonably necessary, we may delete it, destroy it, or de-identify it, subject to applicable law and legitimate recordkeeping needs.

7. How We Protect Your Information

We take reasonable measures designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted to or stored by us.

You should avoid sending confidential or sensitive information through unsecured channels.

8. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information. These rights may include:

• Requesting access to personal information we maintain about you

• Requesting correction of inaccurate personal information

• Requesting deletion of personal information, subject to applicable exceptions

• Obtaining a copy of certain personal information in a portable format

• Opting out of certain processing activities, such as targeted advertising or the sale or sharing of personal information, where applicable

• Withdrawing consent where processing is based on consent

• Appealing a decision we make regarding a privacy request, where required by law

These rights are not absolute and may be subject to verification requirements, legal exceptions, and other limitations.

To submit a privacy request, contact us using the details in the Contact Us section. Please describe your request clearly so we can determine how to assist you. We may need to verify your identity before responding.

We will respond to valid requests within the timeframes required by applicable law.

9. New Jersey Residents

Lifetime Home Services operates in New Jersey and may serve customers in other locations.

New Jersey residents may have privacy rights under applicable New Jersey law. Certain statutory rights and obligations apply only to businesses that meet the law's coverage thresholds and other requirements.

Where applicable, we will provide the rights and protections required by law, which may include access, correction, deletion, data portability, and opt-out rights for certain processing activities.

To exercise an applicable privacy right, contact us using the information below. If we deny a request and applicable law gives you a right to appeal, you may request a review by replying to our decision and identifying the reason you believe it should be reconsidered.

10. Children's Privacy

Our Website and services are intended for a general audience and are not directed to children under 13.

We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us, please contact us so that we can review the matter and take appropriate steps as required by law.

11. Email and Other Communications

If you contact us, request an estimate, schedule a service, or make a purchase, we may contact you regarding your inquiry, appointment, project, transaction, or customer service needs.

If we send promotional communications, you may opt out of those communications by following any unsubscribe instructions provided or by contacting us directly. Opting out of promotional messages will not necessarily stop service-related or transactional communications.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Website features, technology, or legal requirements.

When we make changes, we will update the “Effective Date” at the top of this page. Where required by applicable law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy request, please contact:

Lifetime Home Services

Website: https://www.lifetimehs.com/

Email: info@lifetimehs.com

​

Please include “Privacy Request” in the subject line of your email so we can direct your inquiry appropriately.